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Shipping & Returns

Shipping

Demeter London aims to dispatch orders within 1-2 business days from the United Kingdom and they will be delivered by a Royal Mail service of your choice.

  • For delivery to the UK, we recommend using ‘Royal Mail Tracked 24 with Signature’ with delivery within 1-2 business days and prices from £5.00.

  • For delivery to Europe, we recommend using a tracked service* with delivery within 4-6 business days. Please simulate checkout in order to find your shipping fee.

  • For delivery to the rest of the world, we recommend using a tracked service* with delivery within 6-8 business days. Please simulate checkout in order to find your shipping fee.

*If you choose not to use a tracked service, we cannot investigate or be held responsible for lost or missing parcels.

Delivery times may be subject to delays outside of our control. If you do not receive your order within the estimated time frame, please contact info@demeterlondon.com.

International shipments may be subject to import taxes and duties upon arrival, which are payable by customers. Please ensure to check any additional charges that may be payable in your country before placing the order. (If customers reject deliveries without paying the import taxes and duties, all shipping and return fees will be deducted from the purchase price before processing the refund.)

Returns

Demeter London has a 14 day return policy: you have 14 days from when you receive your order to notify us of your intention to return it by emailing info@demeterlondon.com. You will then receive your return authorisation and instructions.

Items must be returned in their original, undamaged condition with all tags attached and in the branded packaging provided (gift box and dust bag). Items that have been worn, used or altered in any way will not be accepted and may be sent back to you and/or a refund rejected. Please use a suitable protective outer box for shipping. 

The costs and risks of returns remain with our customers. We recommend using a tracked and signed service.

Once your return has been received and inspected, we will notify you by email of the approval or rejection of your refund request. Kindly note, any shipping fees and import taxes and duties associated with your order will not be refunded. Upon approval, please allow 5-10 business days for a refund of the purchase price to be credited back to your original payment method.

We do not offer an exchange service at this time.