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Privacy Policy

This statement sets out the privacy policy of Demeter London, which is owned by LCKG LIMITED (Companies House company number 12512176, registered at Croydon CR0 5SH, operating from London SE1 2RY). It explains how we use, process and protect any personal information that visitors to this website may provide. We have a policy to ensure that your privacy is protected. If you provide personal information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy policy. By using this website (and our pages on third party social media platforms, such as Instagram), on any form of computer or mobile device, and providing any information to us, you agree to the collection, use and processing of your information in accordance with this policy. Any amendments to our privacy policy will be updated here, so please check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1 November 2023.

If you are under the age of 18, you must inform a parent or guardian about our privacy policy to obtain their agreement to it before subscribing, creating an account or placing an order with us.

Privacy Policy

When visitors visit and interact with this website, Demeter London will collect personal details, including financial information, in order to process an order and deliver the goods. Other data such as the visitor’s location, device, IP address and browser user agent string may also be collected to help ensure the transaction is made securely.

We will collect the following information:

  • Your name and email address
  • Contact information including a telephone number
  • Delivery information including your/an address and postcode
  • Other information relevant to order fulfilment and enquiries

This statement applies to information that is collected by this website in the following ways:

  • When you place an order using the online shopping cart
  • When you submit your name and other details on our contact form
  • If you communicate with us by email or telephone
  • Through cookies used by this website (see below)
  • Anonymous usage information collected by Google to provide analytics data

This information is required for the following reasons:

  • For the administration, processing and fulfilment of orders and returns
  • We may need to contact you by email or phone if you make an enquiry
  • For internal administration and accountancy purposes
  • We use your interaction to improve our website and services for customers
  • We may periodically send promotional emails to the email address that you provide if you opt in to this service

Cookie Policy

This website uses cookies and this section sets out Demeter London’s cookie policy. If you do not accept or if you are not in agreement with our cookie policy, please do not use this website.

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or assists with the functionality of the website. We also use traffic log cookies to identify which pages are being used. This helps us process and analyse data and web page traffic, and improve our website in order to provide a better user experience. The data is collected anonymously and is only used for statistical analysis purposes. This information, for example, allows us to record the users who visit a particular page each day.

Cookies also help to ensure the security of transactions and provide a faster interaction with our website. They help your browser remember the website when you visit again. A cookie only gives us access to the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies but you can modify your browser setting to decline cookies if you prefer. If you decline cookies, this website will not work as expected and you will be unable to make any online transactions.

User Agreement

By using Demeter London’s website, you agree to the placement of cookies, by this website, onto your computer or mobile device.

Links to Other Websites

Our website contains links to other websites that provide the functionality for the processing and fulfilment of orders. These websites may also use cookies, collect data about you, and monitor and track your interaction with our website. Please note that we do not have any control over those other websites and we take no responsibility for any other websites that may also collect data to facilitate your transaction with Demeter London. Please refer to the privacy policy and cookie policy relevant to other websites you may visit.

Security

Demeter London is committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. This website uses the https protocol and information uploaded to it is encrypted.

Your Rights with Regard to Your Personal Information

If you have previously agreed to Demeter London using your personal information, you may change your mind at any time by contacting us. If you receive a marketing email from us but do not wish to be sent these in future, you can unsubscribe from our mailing service using the opt-out box on the email.

Any information we retain is held in strict confidence and we will not sell, distribute or disclose your personal information to third parties unless we are required to do so by law. You may request details of personal information which we hold about you, including any data you have provided to us, under the Data Protection Act 1998. If you would like a copy of the information we hold please email info@demeterlondon.com or complete the form on our contact page. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for legal purposes.